Your interest in user feedback, as well as responsiveness, goes a long way in my opinion of the site.
I love the site and LOVE the customer service I've received over the years.
Just a quick note to say a big “Thank You” to Heath who helped me one-on-one via phone support for an file import issue. Issue solved in under 5 minutes (I think I’m even rounding up) thanks to his patience and clarification of the Ezine Director process!