Thanks for the speedy reply and response! I've worked with too many companies who would have said 'that's the way the system is set up to work'. I've pointed a few people your way over the last few weeks... Thanks again.
I would like to say that your service is unbeatable compared to your competitors.
I've been trying to find a provider like yours for months. Something I can afford and get support during the evening and night time hours when I do most of my web work. Benchmark is too expensive and they go home at 3:00pm my time with no support available.