Thanks for the speedy reply and response! I've worked with too many companies who would have said 'that's the way the system is set up to work'. I've pointed a few people your way over the last few weeks... Thanks again.
I can't tell you how wonderful you are. I was a COBOL programmer and to find this kind of responsiveness in tech support is amazing.
I just wanted to let you know how much I have enjoyed and continue to appreciate your company. It has been a blessing for saving hours upon hours of personally dealing with e-mails and has turned out to be more affordable than I thought.