After hearing my fellow list-owners moan about the lack of customer service response from such companies as Yahoo!, I feel blessed to have found your service and I don't hesitate to let them know about it. Let me affirm you and compliment you. Ezine Director is a wonderful company and I'm glad to be a user.
I think you're providing a marvellous service and I'm seriously thinking of swapping one of my larger ezines over to you.
Thank you so much for your quick reply. I knew I made the right call when I suggested my client switch from iContact, whose system is difficult to use and who were unable to help me after over an hour online with their tech support.