Thanks for the speedy reply and response! I've worked with too many companies who would have said 'that's the way the system is set up to work'. I've pointed a few people your way over the last few weeks... Thanks again.
...I never received the excellent customer service that you have given me...
After hearing my fellow list-owners moan about the lack of customer service response from such companies as Yahoo!, I feel blessed to have found your service and I don't hesitate to let them know about it. Let me affirm you and compliment you. Ezine Director is a wonderful company and I'm glad to be a user.