After hearing my fellow list-owners moan about the lack of customer service response from such companies as Yahoo!, I feel blessed to have found your service and I don't hesitate to let them know about it. Let me affirm you and compliment you. Ezine Director is a wonderful company and I'm glad to be a user.
Your interest in user feedback, as well as responsiveness, goes a long way in my opinion of the site.
...I never received the excellent customer service that you have given me...