Thanks for the speedy reply and response! I've worked with too many companies who would have said 'that's the way the system is set up to work'. I've pointed a few people your way over the last few weeks... Thanks again.
So you not only help me with newsletters but also help to find the problem with my email system!
I've been testing your service, and I really like it. I've tested many other mailing list managers, and yours is the best. I'm glad I found you.